LOL! Anyone who’s worked in retail customer service has probably experienced this level of stupidity, but here’s a bunch of customers who apparently don’t even know their own names:
(via: iFunny)
Customer Names
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Gonna be honest, when there’s a lot of customers, things tend to get loud, when things are loud it is *very* easy to mishear things. You’re listening for the employee to shout something, and sometimes the fact that they shouted registers but not *what* they shouted and your brain doesn’t connect that you are missing critical information, it just leaps to conclusions. Sometimes you can be so absolutely certain they shouted *your* name when they actually shouted something that has zero letters in common and a vastly different number of syllables. It sucks, but it doesn’t necessarily mean you’re an a-hole or stupid, just that our brains are built to be good at things other than what society wants them to be good at sometimes.
Fuck you
All the justifications in the world doesn’t make an idiot customer less of an idiot
Dang… Leslie’s still pissed about this.
And when you don’t hear clearly through all the noise, what is the first thing that you do? You stick your finger in the food or drink from the coffee you aren’t sure it’s yours. No, this is the “I’m the center of the world” syndrome. And yes they are being a*holes.
To be so confident yet so dumb. Just as “did you say *insert name*”
It absolutely does mean you’re stupid. That’s what stupidity is. That’s why there’s a word for it.
Next you’re going to say “Okay so people are stupid but it’s not their fault.” Yes it is their fault. Stupidity is a fault. That’s why there’s a word for it. When people do something stupid it is the fault within them that made that stupid thing happen. That’s what a fault is.
Sure, people fuck up sometimes, and it’s reasonable to expect that people fuck up sometimes. No one said different. But they are still being stupid and it is absolutely their fault when they hurt others with their stupidity.
Now, making stupid excuses for people’s stupidity … that’s next level stupid.
The only thing I would argue about that is that for some people stupidity is not their fault. They’re born with a disability. You can’t blame that on them. Even people who become stupid for whatever reason, it’s not their fault. Now, however, I do think that what some people label as “stupidity” is in essence not stupidity. It is entitlement. They think that they don’t have to try to be better because they’ve convinced themselves that not knowing better is a right. That’s a problem. But don’t get on people’s cases because they can’t help not being traditionally smart.
@Jessica I could quibble about the difference between “fault” and “responsibility” but of course you are essentially correct. Some bad behavior is indeed committed by people who cannot be considered responsible, and I’m happy to apologize to anyone I may judge prematurely. But where does that leave us? Never speaking out against bad behavior because of a slight possibility that the offender might have a disability?
Maybe, just maybe, stop trying to defend absolute fucking idiots. Though it’s clear you’re an idiot yourself or you wouldn’t have posted this dumb as fuck response.
“Our brains are built to be good at things”
You know one thing are brains are really good at? Recognising the sound of our own fucking name.
That’s why when you walk up you say yes I’m xxxx or did you say xxxx? Not just grabbing shit like an ahole and complaining when it isn’t even yours.
you are defending mishearing a name. fine. but that’s NOT what these customers did. they touched other people’s food without asking to make sure it’s theirs, and even AFTER verifying with their eyes that it is not their order. They still touched or drank it after looking and seeing “no that’s not mine but i’m gonna F with it anyway”
A scenario you haven’t thought of: the person that touched the pizza was blind or had bad sight, they touched the food to check it was the right one since they couldn’t see it. Before you say they could have just asked I work in a kitchen, the amount of times FOH have grabbed the wrong dish even when they’ve worked in hospitality for years never mind a boxed item they can’t see
Try reading the story again. The customer opened the box, frowned, then stuck their finger in it.
Even IF the person was blind, I guarantee you they’d have been able to smell the pepperoni right in their face without sticking their hands on it.
But the fact that the person clearly looked in the box and frowned before touching the food proves they’re just an idiot.
I feel like the fact they just walked up and grabbed something instead of confirming who it’s for is pretty rude imo
You got ripped a new one lmao
No you’re still an a-hole. If you didn’t clearly hear your name then ask. Jeez, it’s not rocket science
And that’s why I read the tag on the bag or the drink before I touch it. It only takes a moment to confirm.
Sorry but no. Don’t justify your lack of brain
Okay that only works if you aren’t in a coffee shop where the barrista isn’t shouting at the top of her lungs. You can mishear things but only if they’re not talking loud enough. It’s called pay attention. This happens often enough that people need to be told to pay attention. What’s worse is when someone puts their finger into someone else’s food or coffee. Also, Starbucks writes the name on the cup. Is said person who clearly can’t hear also incapable of reading? It wouldn’t be so bad if people were sorry for being a moron but they’re not. They think they’re entitled to do something stupid. It’s called just apologize for your mistake and move on. Don’t give excuses. Because that’s all it is: an excuse.
And it’s not that society wants you to be good at something and you can’t be. There is a common sense behavior. That implies also to be polite and cautious not to do damage.
If you touch another customer’s food without making sure it’s your this makes you an ape driven by urges, an ape that barely has any place in a civilized society.
I also wonder what kind of a job one can have at this level of stupidity.
Yes. CEO. Also, president of the United States. 🤷🏻♀️
lol Psychie leaves a pretty reasonable explanation for why this happens and literally gets a “fuck you” plus people reacting as if they claimed all the customers were in the right and the service staff were at fault. The internet in action~
Because they’re defending absolute idiocy in an equally idiotic way.
There is a world of difference between mishearing something and putting your hands into someone else’s food. There is this wild thing cake asking questions. Questions such as “what did you say?” for example.
Fuck you too.
Except it’s NOT a reasonable explanation, because it utterly ignores the fact that humans are capable of BASIC LOGIC and understanding that when it’s noisy and busy YOU SHOULD ASK what was said. Language exists for a REASON, and the human brain is so utterly optimised for that that failure to use it is NOT AN EXCUSE for idiocy of this type.
So you do all know that it’s totally fine to say to staff “I’m Amber. Was this for me?” Or “I’m not sure this ones mine, what was it again?” Or even look at the order and if it dosn’t match yours, step back and see if somone else claims it.
On rare occasions I’ve screwed up an order is been super busy and remaking adds to that. Our manager used to grab extra or messed up orders for whoever was on break next; couldn’t be the person who made it though. If we for through lunch without making oops drinks we all for one of our actual choosing.
Why would Daniel stick a straw in a hot drink? It’s clearly a cold drink to begin with.
I call BS on that one, or the customer really is a freaking dumdum…
You don’t think people are capable of being that stupid? What planet are YOU living on?
To be fair, getting the wrong food or drink isn’t normally that bad. However, let me tell you a tale from when I worked for a company that provided liability insurance for pharmacists.
Two men present their prescriptions at a pharmacy.
Heart Attack needs medication for heart issues. His prescription is for X amount of relevant tablets.
Diabetic needs medication for diabetes. His prescription include insulin, syringes and an amount of metformin tablets. I note that metformin should not be taken without being prescribed (like all prescription medication, I know) because it does really nasty things to someone’s blood sugar if they don’t need it.
Both are handed a ticket with a number on it. Heart Attack says that he’s going to go get some shopping (the pharmacy was in a supermarket.) Diabetic says that he’ll wait.
Prescriptions take time to dispense. By the time the first of the pair is ready, Heart Attack has returned. The assistant shouts out “prescription for Diabetic.”
Diabetic may have wandered off at this point. It’s fine, all that should have happened is the bag would be put on a shelf and when he came back and handed in his ticket he’d have been handed his medication.
HOWEVER what actually happened was Heart Attack responded with “that’s me.”
Assistant then reels off “and your address is 999 I am an idiot avenue, Not listening Town.”
Heart Attack nods and is handed the bag. He walks off with Diabetic’s medicine.
Now I don’t know about the regulations elsewhere but in the UK, where this happened, all prescription medicine is labelled with the patient’s name as well as directions as to how to take it. So Heart Attack has walked off with a bag clearly labelled Diabetic, Diabetic Address, full of medication that is not only labelled Diabetic, Diabetic Address, but includes items (syringes, bottle of insulin) that he is not expecting.
You would think Heart Attack would realise this. If he had done so and returned the medication this wouldn’t be a story though, would it?
When Diabetic returns for his medication, they can’t find his bag but they can find Heart Attack’s. After the expected apologies and new bag of the correct medication is given to Diabetic, the pharmacist proceeds to try and contact Heart Attack. However the telephone number on record turns out to be incorrect. Apparently when he filled out his record he deliberately gave them the wrong number so that he wouldn’t get “stupid marketing calls.” They contact his GP and they try to contact Heart Attack. He’s also given his surgery the wrong number. Pharmacist decides that on the way home they will drop by the address. Heart Attack isn’t home so they put a note through the door.
Unfortunately before he reads the note saying “please contact the pharmacy immediately, you have been given the wrong medication”, Heart Attack has not only opened up the tablets that have someone else’s name on them, he’s taken more than the prescribed dose. Apparently the complete change in box livery, along with tablet size and shape didn’t give him a clue so he just took his “normal dose”, and he called the surgery because he “felt a bit funny.”
Well yes. You’ve taken some stuff which impacts your insulin production and blood sugar levels. Go figure.
The company I work for finds out about this when they got sent a liability claim. Heart Attack you see has decided that this is clearly a dispensing error, and so he is owed if not millions in compensation certainly tens of thousands. The pharmacist was working as a locum and so when the shop gets sent the complaint letter they bounce it straight to the pharmacist who very sensibly doesn’t do anything but acknowledge he has received it and passes it to us, his insurance company.
The letter is read. The legal team do some investigation. There is evidence (provided by Heart Attack) in the form of the box of “wrong medication” – complete with neat labelling with Diabetic’s name and address on it.
Oh and the syringes and insulin which he’d seen and couldn’t understand why he’d been given them.
The only error we can come up with is that if the assistant had asked for the address rather than reading it out, then Heart Attack would have given his actual address and the assistant would have realised that the idiot in front of them wasn’t Diabetic. So a mistake, a little bit of training of said assistant, but in the grand scheme of things, not a major one.
We offer £500 in compensation for “undue distress” experienced by Heart Attack.
He demands £2 million.
We reiterate £500.
We get a letter from a solicitor. It’s on very posh letterhead and is making sweeping claims. In previous similar dispensing errors apparently, £1 million was thought to be reasonable.
We reply with a copy of the original complaint, a scan of the medication box and a request for the case numbers of the cases they are busy citing.
We get a newspaper clipping. It is admittedly a claim against Boots (a well-known pharmacy chain in the UK.) The problem is that a: it’s about Boots the Opticians, not Boots the Pharmacy and b: it’s a case involving incorrect glasses. Not medication. (It’s also not in the millions. Just saying.)
We rebut the letter, pointing this out, advising that our offer of £500 stands. This goes backwards and forwards with the solicitor sending more newspaper clippings. At least some of them involve dispensing errors but a: none of them are actual court cases and b: they aren’t nearly in the same ball park as “I didn’t bother to listen and took the wrong prescription home.”
Several months later, and I get a call. It’s Heart Attack! He is upset that we are refusing to co-operate, that his solicitor is advising him that there is nothing more that they can do. HOW DARE WE? Do we not understand what could have happened to him?
On the day in question (m’lud) our barrister G happened to be in the office. He watches as I scribble some notes, ask the person on the phone to hold and then gently put my head on the desk. Now I’m not legally qualified but a: I’ve just been yelled at by an idiot with no grasp of reality and b: this case has so far taken over nine months of back and forth with a solicitor who seems to be less legally qualified than I am. He asked me what the issue is.
I explain. G’s face lights up. He holds out his hand. I take Heart Attack off hold, tell him I’m about to transfer him to our barrister (at which I got a delighted “at last you’re taking this seriously!” and then hand him the phone.
G asks the man to explain to him exactly what the issue is. He then (without referring to the case notes at all cos this has been going on for months) proceeds to ask the man what exactly he expects to happen if we reject the claim.
“I’ll take you to court!” is clearly the response. G gravely agrees that this is indeed one option. At which point he, Heart Attack, will need to explain to the court in general and the judge in particular that he had a: responded to someone saying Diabetic and claimed he was that person, b: agreed that Diabetic’s address was his and then c: taken medication clearly labelled for Diabetic; and was now blaming the pharmacist for his, Heart Attack’s inability to use the safety measures put in place to stop this kind of thing happening.
G then asked Heart Attack what exactly he thought the judge would think.
There was a pause. G then politely said “no problem sir. I will just pass you back to our chief administrator and she will confirm the details for payment.”
We cut a cheque for £500.
Hilariously about a month later we got a bill from the solicitors for about £5,000 because apparently their advice had helped him win his case.
We didn’t pay it. Instead G wrote back threatening to report them to the Law Society. He also wrote a letter to Heart Attack warning him that if he attempted to get us to pay his legal bills again we would be seeing him in court and he would be the one on the receiving end. The letter itemised our costs. They were a lot more than £500.
We didn’t hear from him again.
@kathminchin I read and enjoyed this entire story. Thank you 🙂
Burn them all-King Aerys II Targaryen, “The Mad King”. I now understand his feelings